Google Play Refunds


Google Play Refunds


Backflip Studios is unable to process ANY monetary refunds for purchases made in any of our Apps. PARENTS: Please visit our Android FAQ page and set up a PIN on your device to prevent unauthorized purchases.You MUST submit your refund request through Google Play. Please follow the steps below to contact Google Support and submit your refund request. You will need your Google Play account login and a phone number where they can reach you.

For IMMEDIATE assistance:

1. Go to support.google.com (if this link doesn't 'work', please click the suggested link to be re-routed)
2. Sign in with the Google Play account associated with the purchases you want refunded.
3. Click the Google Play icon.
4. In the top right corner, you'll see a "Contact Us" button - click it.
5. A window will pop up - at the bottom left in the window there will be two blue buttons, "Email" and "Phone"
6. Select which method you'd like to be contacted with and fill out the form. .
          a. Be sure to stay logged into your Google Account for the rest of the process                      
          b. Be sure you give them a phone number that they can call back on (usually they call back very quickly).

Please note that the actual refund may take 1-14 business days to clear once you’ve started the process with Google Play either by phone or via email.